LOCAL PICK-UP POLICY

Local Pick-Up Option

ATITUD offers a complimentary Local Pick-Up option for customers who prefer to collect their orders in person.

By selecting Local Pick-Up at checkout, you agree to the terms outlined below.

Pick-Up Location

Humacao

Location: Pollo Tropical Parking Lot

Days & Hours:

Wednesday: 1:30 PM – 2:30 PM
Saturday: 1:30 PM – 2:30 PM

ATITUD reserves the right to modify locations, dates, or times when necessary. Customers will be notified of any changes whenever possible.

Additional Meeting Point Deliveries

For customer convenience, ATITUD may offer delivery at the following meeting points when coordinated in advance and subject to availability:

Plaza Las Piedras Shopping Center Parking Lot, Las Piedras
Walgreens Parking Lot, Naguabo

These deliveries are available by appointment only and must be arranged in advance.

Meeting dates and times are based solely on ATITUD's availability and are not guaranteed. Customers must contact ATITUD prior to scheduling to coordinate a mutually agreed-upon date, time, and location.

Please contact atitudpr@gmail.com or send a direct message to @shopatitudpr to arrange a meeting-point delivery.

Processing Time

In-Stock Items

Orders are typically processed within 1–3 business days.

Pre-Order Items

Pre-Order items are processed according to the estimated fulfillment timeline stated in the product description and are subject to the terms outlined in our Pre-Order Policy.

Pre-Order Payment Requirements

Customers who purchase a Pre-Order item using either the full-payment option or the partial-payment option remain subject to the terms of the Pre-Order Policy.

Customers who select the partial-payment option must complete the remaining balance within 5 calendar days of notification that the order is ready.

Orders will not be released for shipment or Local Pick-Up until full payment has been received.

Pick-Up Confirmation

Customers will receive a notification when their order is ready for pick-up.

Please wait for confirmation before arriving at the selected location.

Pick-Up Requirements

For security purposes, customers must present:

A valid photo ID
Order confirmation email or order number

ATITUD reserves the right to withhold an order until proper verification has been completed.

Pick-Up Timeframe

Orders must be coordinated and collected within 14 calendar days of receiving notification that the order is ready for pick-up.

This timeframe applies to both In-Stock and fully paid Pre-Order purchases.

Unclaimed Orders

If an order is not picked up within 14 calendar days and no communication has been received from the customer, ATITUD reserves the right to cancel the pick-up arrangement.

For eligible non-Pre-Order merchandise, ATITUD may issue Store Credit minus a 15% restocking fee for unclaimed Local Pick-Up orders.

Pre-Order items remain subject to the Pre-Order Policy and are considered FINAL SALE.

If a customer fails to complete the remaining balance on a Pre-Order purchased through the partial-payment option within the required 5-day period, the terms outlined in the Purchase Options Cancellation Policy will apply.

Questions?

For questions regarding Local Pick-Up, please contact:

atitudpr@gmail.com or send a direct message to: @shopatitudpr

Thank you for shopping with ATITUD. 💕