RETURN & REFUND POLICY

Please read this policy carefully before making a purchase. By placing an order with ATITUD, you acknowledge and agree to the terms outlined below.

Returns & Store Credit

If an item does not fit as expected, ATITUD gladly accepts eligible returns for Store Credit only.

We do not offer refunds to the original payment method.

Original shipping charges are non-refundable.

Return Time Frame

Return requests must be submitted within 7 days of the delivery date.

Returns requested after 7 days of delivery will not be eligible for return, exchange, or Store Credit.

Once a return is approved, the item must be shipped back within 7 days.

Return Eligibility

To qualify for a return, items must be:

• Unworn
• Unwashed
• Unaltered
• Unironed
• Free from odors, perfume, smoke, pet hair, makeup, deodorant stains, or any signs of wear
• Returned with original tags attached
• Returned in the original packaging when applicable

ATITUD reserves the right to refuse any return that does not meet these requirements.

Final Sale & Non-Returnable Items

The following items are FINAL SALE and cannot be returned, exchanged, refunded, or credited:

• Pre-Order items, whether purchased using the full-payment option or the partial-payment option (please refer to our Pre-Order Policy)
• White and ivory garments
• Bodysuits
• Swimwear
• Cover-Ups
• Activewear
• Crochet items
• Leather and faux leather items
• Sequin, rhinestone, or pearl embellished items
• Jewelry
• Belts
• Handbags
• Hats
• Hair accessories
• Sunglasses
• Gift cards
• Sale items
• Clearance items
• Holiday Collection items
• Black Friday and Cyber Monday purchases
• Purchases made using discount codes or promotional pricing
• Any item specifically marked as Final Sale

Return Shipping

Customers are responsible for all return shipping costs.

Shipping charges are non-refundable.

Returned merchandise remains the responsibility of the customer until it is received by ATITUD.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

Store Credit

Once your return has been received and approved, a digital Store Credit will be issued via email for the purchase price of the returned item.

Original shipping charges are not included.

Store Credit may be used toward future purchases at ATITUD.

Store Credit issued for unclaimed Local Pick-Up orders may be subject to a 15% restocking fee, as outlined in the Local Pick-Up Policy.

All purchases made using Store Credit are considered FINAL SALE and are not eligible for additional returns, exchanges, Store Credit, or refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at:

atitudpr@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the defect or damage

Claims submitted more than 7 days after delivery may not be eligible for review.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Pre-Order purchases cannot be canceled once the order has been placed.

Pre-Order items purchased using either the full-payment option or the partial-payment option remain subject to the terms outlined in our Pre-Order Policy and Purchase Options Cancellation Policy and are considered FINAL SALE.

Fair Use Policy

ATITUD reserves the right to refuse returns, limit future purchases, or deny Store Credit if unusual return activity is identified, including but not limited to:

• Excessive return patterns
• Returning worn, altered, or damaged merchandise
• Returning merchandise different from what was originally purchased
• Abuse of Store Credit or return privileges

ATITUD reserves the right to make these determinations at its sole discretion.

Questions?

If you have questions regarding returns, Store Credit, or return eligibility, please contact:

atitudpr@gmail.com or send a direct message to: @shopatitudpr

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with ATITUD. 💕