SHIPPING POLICY

SHIPPING POLICY

Processing Time

Please allow 1–3 business days for order processing before shipment.

Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

Please note that processing time is separate from the estimated shipping time provided by the carrier.

Shipping Locations

We currently ship to:

• Puerto Rico
• United States

Free Shipping

Enjoy FREE USPS Ground Shipping on orders over $100 to Puerto Rico and the United States.

Orders qualifying for free shipping will be shipped via USPS Ground Shipping. Delivery times may vary based on destination and carrier operations.

Shipping Methods & Rates

USPS Ground Shipping

• Puerto Rico: $8.50
• United States: $10.00

Estimated delivery: 3–7 business days

USPS Priority Mail

• Puerto Rico: $12.00
• United States: $15.00

Estimated delivery: 2–4 business days

Shipping fees are non-refundable once an order has been shipped.

Delivery times are estimates provided by USPS and do not include the 1–3 business days required for order processing.

Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You can track your shipment directly through USPS using the tracking number provided in your shipping confirmation email.

Please allow time for USPS tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your:

• Name
• Street Address
• Apartment or Unit Number
• City
• State
• ZIP Code

If you notice an error after placing your order, please contact us immediately at atitudpr@gmail.com.

If an order has already shipped, we cannot change the shipping address.

The customer is responsible for any additional shipping charges associated with address corrections, package returns, or re-delivery.

Delivered but Not Received

If tracking information confirms that your package has been delivered to the shipping address provided at checkout, but you have not received it, please contact USPS directly for assistance.

ATITUD is not responsible for packages marked as delivered by USPS to the shipping address provided by the customer.

Refused or Missed Deliveries

Please do not refuse or miss a delivery.

If a package must be re-shipped due to a refused or missed delivery, the customer is responsible for any additional shipping charges.

No refunds or Store Credit will be issued for refused or missed deliveries.

Lost, Delayed or Stolen Packages

Once a package has been transferred to USPS, ATITUD is not responsible for carrier delays, lost packages, or stolen packages.

Customers should monitor their tracking information and contact USPS directly if there is an issue with delivery.

ATITUD will work with the customer and USPS to assist in locating a lost package; however, refunds or replacements are not guaranteed once a package has been transferred to the carrier.

Questions About Your Order?

If you have any questions regarding your order or shipping information, please contact:

atitudpr@gmail.com

Please include your order number so we can assist you more efficiently.

Thank you for shopping with ATITUD. 💕